Our research, teaching, and publications focus on Operational Excellence, Total Customer Experience and Productivity
Expertise
Our publications provide deep practical knowledge of continuous improvement methods. This expertise was obtained through onsite work with Fortune 500 small businesses and the government. You learn from our extensive experience.
They reflect innovative thought with relevant and new content to improve the effectiveness of process improvement programs. They also serve as the basis for leading-edge workshops.
They help identify high-leverage projects to improve revenue, increase cash flow, decrease expenses and ensure health, safety, sustainability, and quality.
Reputation
Over thirty years we worked with organizations of every size to transform business visions into best practices. We trained, coached, and provided thought leadership to several thousand professionals to enable their Total Customer Experience (TCE) and productivity initiatives.
We consulted in diverse industries including software, hardware, information technology, hospitals, security, oil and gas, banks, financial services, credit cards, brokerage, aerospace, process industries, merchandising, retail, food, automatic controls, fluid handling, measurement systems, security systems, retail products, building products, chemical processes, paper, logistics, purchasing, engineering, sales, composites, research and development, and others to improve quality and productivity.
Our Research
Our research is focused on the "voice of” customers, suppliers, employees, and partners, Design Thinking Alignment, Ecosystems in Information Technology, Metadata Definition and Lineage, Information Quality Governance, Big Data Collection, and Analytics, Mapping High Volume Transactions through Systems, Robotic Process Automation Applications, Automating for Solution Sustainability, Governing Organizations, Data Privacy (General Data Protection Regulation), and operational risk mitigation. Other confidential research is in progress.
Knowledge Transfer
We research and write about fundamental and sustainable improvements for higher quality and productivity.
We enable best practice adoption, standardization, and governance based on real-world consulting, Kaizen facilitation, training, and mentoring.
Our books and white papers are based on...
Previous consulting engagements, and high-leverage projects that improved revenue, increased cash flow, decreased expenses, and helped to ensure operational safety, sustainability, and quality.
Previous engagements
- e2e Quote to Cash Process Engineering.
- Facilitated deployment of GDPR process framework for a global technology organization.
- Onsite and remote project coaching for a major energy company across multiple sites including Houston, Chicago, Alaska, California, Washington, and Louisiana. Applications include indirect procurement, production, and refining.
- Delivered executive training, developed black belt project charters, and delivered Black Belt training for belts in Japan, Korea, Hong Kong, India, and Singapore in three languages using. simultaneous translation
- Facilitated global enterprise-wide Kaizen events, both onsite and remote, for a global technology organization.
Consulting topics
- Productivity acceleration
- Operational assessments
- Project identification
- Project audits
- Onsite or remote coaching
Training topics
- Design for Six Sigma (DFSS) for services, supply chain, and products
- Champion training
- Black Belt training
- Green Belt training
- Yellow Belt training
- Reducing operational risk
- Lean Six Sigma Supply Chain
- Lean Six Signa for the Office